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Waitlist Enquiry & Tour Follow-Up
Instant SMS + email reply to every new waitlist enquiry, day or night. Day 1, 3, 7 and 14 follow-ups guide parents toward a tour booking. Agents are scoped strictly to new enquiries — any message mentioning illness, medication, incident, pickup change or an enrolled child by name is halted and escalated to your director for a human response. Stops automatically when a tour is booked or the family opts out.
Tour Booking & Reminder
Automated tour confirmations, day-before SMS reminders with parking and access notes, and a post-tour thank-you with the enrolment form link. Gentle nudges at T+2 and T+7 days if the enrolment form has not been started. Handles reschedules and no-shows with the right tone. Never shares tour slot lists or other families’ details.
Parent Feedback & Google Reviews
Private satisfaction check-ins sent two weeks after orientation, at end of Term 1 and at graduation or transition to prep. Happy families are directed to your Google Business Profile; unhappy responses are routed privately to the director so you can fix issues before they become public complaints. Rate-limited to two feedback requests per family per year and suppressed during any week where the family has an open incident.
CCS Gap Fee & Invoice Chaser
Friendly, parent-aware reminders for CCS gap fees, late fees and outstanding invoices. Day 3 nudge, Day 7 gentle overdue, Day 14 final automated reminder, Day 21 escalation to your director. Tone is warm and never punitive — no “collections” or “demand” language. Every reminder mentions the CCS gap explicitly, offers a payment plan link, and stops the moment a payment is received through Xero or your childcare management platform.
Enrolment & Waitlist Reactivation
Weekly outreach to dormant families: waitlist families with no contact in 30+ days, half-completed enrolment forms idle for 7+ days, missing immunisation records, missing CCS CRN details and sibling reactivations when an older child has recently graduated. Sibling reactivation never mentions the older child by name — only generic phrasing. Rate-limited to one message per family per 45 days.
Staff Compliance & Document Tracking
Weekly summary for your director flagging everything due in the next 30, 60 or 90 days. Tracks Working With Children Checks (Blue Card QLD / WWCC other states), First Aid HLTAID012, CPR HLTAID009, anaphylaxis and asthma management certificates, educator qualifications, police checks and Child Protection training for every staff member. Centre-level items covered: public liability, workers comp, fire safety, playground inspection, food safety, NQF self-assessment and ACECQA assessment and rating cycle dates.
Social Media & Parent Newsletter Automation
Auto-drafts to Facebook and Google Business Profile three times a week, plus a fortnightly parent newsletter draft. Content pillars: NQF quality area focus, seasonal themes, enrolment openings, educator spotlights (only where staff consent is on file) and community events. Every post requires director approval before publishing. NEVER posts photos of children, uses children’s names or describes specific rooms. Newsletter is always drafted for the director to review and send personally.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
