Terms and Conditions

1. About These Terms

These Terms and Conditions (“Terms”) govern your use of the services provided by My AI Worker, operated by Now Technology Systems (ABN 95 168 282 914 – The trustee for Greenfield Chan Discretionary Trust) (“we”, “us”, “our”). By subscribing to or using our services, you (“you”, “your”, “the client”) agree to be bound by these Terms.

We may update these Terms from time to time. If we make material changes, we will notify you via email at least 14 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

2. Services

My AI Worker provides AI-powered automation services for businesses, including but not limited to:

• Enquiry follow-up automation (SMS and email sequences)
• Appointment reminder systems
• Google review request automation
• Compliance and certification tracking
• Social media content automation
• Payment reminder systems
• Client reactivation and recall automation
• AI voice receptionist services (optional add-on)

Our services are configured specifically for your industry and business. The specific agents and features included depend on your chosen subscription package.

3. Subscription Packages and Pricing

3.1 Packages

We offer three subscription tiers:

• Starter – $97/month (up to 3 AI agents)
• Growth – $147/month (up to 5 AI agents)
• Premium – $197/month (all 7 AI agents)

All prices are in Australian Dollars (AUD) and are inclusive of GST.

3.2 AI Voice Receptionist Add-On

The AI Voice Receptionist is an optional add-on available with any package at +$130/month. This add-on requires Telnyx business verification and a dedicated phone number.

3.3 No Setup Fees

There are no setup fees, onboarding fees or hidden charges. All setup, configuration and tool integration is included in your monthly subscription.

3.4 Price Changes

We may adjust pricing with at least 30 days written notice. You may cancel before the new pricing takes effect without penalty.

4. Billing and Payment

4.1 Payment Method

Subscriptions are billed monthly via Stripe. After your AI agents have been set up and you have approved the setup, we will send you an invoice with a Stripe payment link. You enter your payment details directly with Stripe — we never see, handle or store your credit card information. Once your first payment is made, subsequent monthly payments are processed automatically on the same date each month.

4.2 Automatic Renewal Authorisation

By subscribing, you authorise us to automatically charge your payment method on a recurring monthly basis at the subscription amount you have agreed to. Your subscription will automatically renew each month on the same date as your initial billing, and will continue to renew until you cancel it. You can cancel at any time to stop future charges (see Section 6). We will send a tax invoice by email each time a payment is processed.

4.3 Failed Payments

If a payment fails, we will attempt to charge the card up to 3 times over 7 days. If payment remains unsuccessful, your AI agents may be paused until payment is resolved. We will notify you by email before any service interruption.

4.4 Disputed Charges and Chargebacks

If you believe a charge is incorrect or you do not recognise a transaction, please contact us at info@myaiworker.com.au before raising a chargeback with your bank. We will investigate promptly (within 5 business days) and issue a refund for any genuine billing error. Raising a chargeback without first contacting us may result in suspension of your subscription while the dispute is reviewed.

4.5 GST

All prices are inclusive of GST. A tax invoice will be provided for each payment.

5. Setup Process and Payment

5.1 Try Before You Pay

We set up, configure and connect your AI agents to your tools before your first subscription payment is taken. You have the opportunity to review and test your complete AI worker setup before any charges are made. Your first monthly subscription payment is only processed once you have confirmed you are happy with the setup and ready to go live.

5.2 Refund Policy

Because you review and approve the full setup before your first payment, monthly subscription payments are non-refundable for the current billing cycle once processing begins. You may cancel at any time to prevent future charges (see Section 6).

5.3 Partial Month

If you cancel mid-cycle, your AI agents will continue to operate until the end of your current paid billing period. No partial-month refunds will be issued.

5.4 AI Voice Receptionist Add-On

The AI Voice Receptionist add-on follows the same policy. It will be set up and tested before billing begins. If you cancel the add-on, it will remain active until the end of your current billing period.

5.5 Billing Errors

If you believe a charge was made in error (e.g. double charge, incorrect amount), please contact us at info@myaiworker.com.au within 14 days. We will investigate and resolve any billing errors promptly, including issuing a full refund for any erroneous charges.

6. Cancellation

6.1 No Lock-In Contracts

There are no lock-in contracts or minimum terms. You may cancel your subscription at any time.

6.2 How to Cancel

To cancel your subscription, email info@myaiworker.com.au or use the cancellation option in your My Account dashboard. Cancellation takes effect at the end of your current billing period.

6.3 Effect of Cancellation

When you cancel:

• Your AI agents will continue to operate until the end of your current paid billing period
• No further payments will be charged
• Your data will be retained for 30 days after cancellation, then permanently deleted
• You may resubscribe at any time

7. Your Responsibilities

As a client, you agree to:

• Provide accurate business information during setup
• Ensure your use of our services complies with all applicable Australian laws, including the Spam Act 2003 (Cth), Privacy Act 1988 (Cth) and any industry-specific regulations
• Maintain valid consent from your customers for SMS and email communications sent on your behalf
• Keep your account credentials secure and not share access with unauthorised parties
• Notify us promptly of any changes to your business details, services or tools
• Ensure you hold all required licences, registrations and certifications for your industry (our compliance tracking agent reminds you of deadlines but does not guarantee compliance)

7.1 SMS and Email Opt-Out Handling

Australian law (Spam Act 2003) requires that every commercial SMS or email include a functional opt-out option, and that any opt-out request be honoured within 5 business days. You agree that:

• All SMS and email templates sent on your behalf will include a clear opt-out instruction (for SMS: “Reply STOP to opt out”; for email: an unsubscribe link)
• You will promptly review and action opt-out notifications forwarded to you by our platform (we maintain a suppression list and stop future messages to opted-out contacts automatically)
• You will not attempt to contact opted-out recipients through any channel we operate on your behalf
• If your account generates an unusually high rate of opt-outs or spam complaints, we may pause your outbound messaging and contact you to review your consent practices before resuming

We reserve the right to suspend messaging services immediately where we have reasonable grounds to believe a client is not honouring opt-out requests, to protect your business and ours from regulatory action by the Australian Communications and Media Authority (ACMA).

8. Our Responsibilities

We will:

• Configure your AI agents according to your industry and business requirements
• Maintain the platform and infrastructure to keep your agents running
• Provide ongoing support for technical issues and configuration changes
• Notify you of any planned maintenance or service disruptions with reasonable notice
• Handle your data in accordance with our Privacy Policy

9. Limitations of Service

You acknowledge and agree that:

• AI agents handle administrative tasks only – they do not provide medical, legal, financial or professional advice
• The compliance tracking agent sends reminders for certification and licence deadlines but does not guarantee regulatory compliance. You are responsible for meeting all requirements
• The AI Voice Receptionist captures call details but does not make clinical decisions, provide diagnoses or authorise treatments
• SMS and email delivery depends on third-party carriers and is not guaranteed 100% of the time
• Social media posts are generated based on templates and may require your review before publishing
• While we aim for maximum uptime, we do not guarantee uninterrupted service and are not liable for losses caused by downtime

9.1 AI-Generated Content Disclosure

Our service uses artificial intelligence (including large language models) to draft SMS messages, emails, social media content and other communications on your behalf. You acknowledge that:

• AI-generated content may occasionally contain errors, inaccuracies or unintended phrasing
• You are responsible for reviewing any content that your configuration specifies as requiring approval before it is sent
• AI voice conversations may be transcribed, stored and used to improve service quality (with your configuration)
• We do not train third-party AI models on your customer data. Any data used for service improvement is aggregated and anonymised
• You remain responsible for the final content sent on your behalf, even where it was drafted or delivered by our AI agents

9.2 Industry-Specific Exclusions

Our AI agents automate administrative and operational tasks only. They do not provide and must not be held out as providing regulated professional services. In particular, regardless of the industry template you select:

• Health, medical, dental, allied health, veterinary (AHPRA-regulated and equivalent): our agents do not provide clinical advice, diagnoses, treatment recommendations, triage decisions or confirmation of what a patient may or may not do before, during or after an appointment. All clinical communication remains the sole responsibility of you and your practitioners. We do not claim to be or produce AHPRA-compliant advertising.
• RTOs, training providers and education (ASQA-regulated): our agents do not certify course accreditation, scope of registration, AVETMISS reporting accuracy, trainer vocational currency or ASQA compliance. Statements sent to students about course status, funding eligibility or qualifications are drawn from the data you provide and are not independently verified by us. All ASQA compliance remains the sole responsibility of your RTO.
• Trades (QBCC and equivalent state licensing): our agents do not verify trade licences, insurance currency, QBCC registration or warranty entitlements. Reminders sent about licences or certifications are based on dates you enter and do not guarantee that any licence is valid or current at the time of work.
• Financial, accounting, tax, insurance and credit services (AFSL, ACL, TPB-regulated): our agents do not provide financial product advice, tax advice, credit advice or insurance advice and must not be configured to do so. Payment reminders and invoice chaser messages are administrative only.
• Legal services: our agents do not provide legal advice or draft legal documents.
• Driving schools and driving instructors: our agents do not verify Driving Instructor Authority or state transport accreditation, dual-control vehicle compliance or learner permit validity. Reminders about instructor or vehicle compliance are based on dates you enter and do not guarantee that any authority, registration or inspection is current at the time of a lesson.
• Linen, commercial laundry and fleet services: our agents do not verify AS/NZS 4146 compliance, trade waste licences, chain of responsibility obligations, vehicle compliance or healthcare linen processing standards. Reminders are based on dates you enter.

You acknowledge that regulatory compliance in your industry is your sole responsibility. You will not represent our AI agents to your customers, patients, students or regulators as a substitute for regulated professional services.

9.3 AI Identification to End-Recipients

Emerging Australian and international guidance (including draft Australian AI guardrails and the EU AI Act) expects that automated messages and voice interactions be identifiable as such to the person receiving them. By default:

• Outbound SMS and email templates sent on your behalf may include discreet wording identifying them as automated messages from your business (for example, “sent by our AI assistant” or an equivalent signature) where we consider this appropriate to reduce regulatory risk
• The AI Voice Receptionist may, at the start of a call, identify itself as a digital or virtual assistant rather than a human receptionist
• These behaviours are configurable during setup. You may choose to enable or disable them based on your industry and customer expectations — but you will not direct us to configure agents to actively deny being automated when asked directly, or to impersonate a specific named human employee.

9.4 Review Request Routing

Our review request agents can be configured either to route all customers to a public review link, or to route positive feedback to a public review link while routing negative feedback to a private internal channel for you to handle personally. The choice is yours at setup and can be changed at any time, including the option to require your manual approval before any review request is sent. Where private routing is enabled, the agent does not actively prompt unhappy customers to leave a public review, but it does not prevent them from doing so. You acknowledge that you will not use this feature to suppress legitimate negative reviews, which would breach the Australian Consumer Law and the ACCC’s guidance on consumer reviews.

10. Intellectual Property

10.1 Our IP

All AI agent workflows, automation templates, software, branding and platform infrastructure remain our intellectual property. Your subscription grants you a licence to use the service, not ownership of the underlying technology.

10.2 Your Content

You retain ownership of all business data, customer information, images and content you provide to us. We will not use your data for any purpose other than delivering the service to you, except in aggregated and anonymised form for service improvement.

11. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability to you for any claim arising from or related to the service is limited to the total fees paid by you in the 3 months immediately preceding the claim
• We are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or business interruption
• We are not liable for any losses resulting from reliance on compliance tracking reminders as the sole method of ensuring regulatory compliance
• We are not liable for any losses caused by third-party service failures (Telnyx, Stripe, social media platforms, SMS carriers, email providers)

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your breach of any applicable law or regulation
• SMS or email communications sent on your behalf without valid customer consent
• Any claim by a third party related to your business operations

13. Dispute Resolution

If a dispute arises, we will attempt to resolve it through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation administered by the Resolution Institute (or a similar body) in Australia, Queensland. If mediation is unsuccessful, either party may pursue legal remedies in the courts of Queensland, Australia.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and My AI Worker regarding the use of our services.

17. Acceptable Use Policy

Our platform is a powerful communications tool and must be used responsibly. The following activities are strictly prohibited when using our AI agents, infrastructure or any part of our service. This list is not exhaustive.

17.1 Messaging and Consent

• Sending SMS or email to recipients who have not given you valid consent under the Spam Act 2003 (Cth)
• Sending messages to recipients who have previously opted out, unsubscribed or replied STOP
• Purchasing, scraping or otherwise loading third-party contact lists you do not have a direct business relationship with
• Sending bulk messages unrelated to the customer relationship the recipient reasonably expects

17.2 Content and Conduct

• Sending messages that are misleading, deceptive, harassing, defamatory, threatening or designed to intimidate
• Impersonating another person, business, government agency or regulator
• Configuring agents to deny being automated when asked directly, or to impersonate a specific named human
• Posting fake, incentivised or manipulated reviews; offering rewards or discounts in exchange for positive reviews contrary to Australian Consumer Law and the ACCC’s guidance on reviews
• Sending content that promotes illegal activity, hate speech, adult content, gambling, weapons, illicit drugs or other material prohibited by our third-party providers (Telnyx, Stripe, Meta, Google)

17.3 Technical and Security

• Attempting to access, interfere with or reverse-engineer our platform, infrastructure or other clients’ data
• Using our platform to distribute malware, phishing content, credential-harvesting links or any material designed to defraud recipients
• Sharing your login credentials or reselling access to the service without our written permission
• Using automated means (bots, scripts, scrapers) to load, modify or exfiltrate data beyond the normal operation of the service

17.4 Regulatory

• Operating outside the scope of any licence, registration or accreditation you hold (for example, practising as a health professional while unregistered, or conducting building work while unlicensed by QBCC)
• Using our agents to circumvent a regulator’s directions, cease-and-desist order or infringement notice

17.5 Enforcement

If we have reasonable grounds to believe that you or any user of your account has breached this Acceptable Use Policy, we may, without prior notice, take any of the following steps proportionate to the breach:

• Pause or throttle outbound messaging from your account
• Suspend all or part of your subscription pending investigation
• Refuse to send specific messages or post specific content
• Terminate your subscription immediately under Section 6, with no refund of the current billing cycle
• Cooperate with any law enforcement, regulator or third-party provider investigation and provide information as lawfully required

We will notify you of any action taken and provide an opportunity to remedy the issue where it is safe and lawful to do so. Serious or repeated breaches will result in permanent termination. We accept no liability for losses arising from enforcement action we take in good faith under this Policy.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Business Name: Now Technology Systems (trading as My AI Worker)
• ABN: 95 168 282 914
• Postal Address: 56 Grandview Road, Jimboomba, Queensland 4280, Australia
• Email: info@myaiworker.com.au (alternative: frank@sitedesignnow.com)
• Phone: 0412 606 287
• Website: myaiworker.com.au