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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7 and 14 after a new B2B enquiry from a hotel, restaurant, gym, healthcare facility, aged care home or function centre. Linen services run on standing orders not one-off quotes, so the agent guides the prospect toward a site visit, volume estimate and contract start date rather than pushing for instant sign-off. Syncs with Linen Tech so you can see which enquiries have been onboarded and which are still open. Stops automatically when the account is activated or declined.
Pickup & Delivery Reminders
Day-before SMS confirmation for every scheduled pickup and delivery run, plus a “clean linen on the way” notification during the delivery window. Reduces locked doors, missed bins and customer shortages — the three biggest pain points in commercial linen logistics. Syncs with Linen Tech scheduling and (where available) Gotli Lab driver tracking so customers get accurate ETAs. Handles standing-order cycles from daily hotel turnover through to weekly restaurant and fortnightly gym pickups.
Customer Feedback & Google Reviews
B2B feedback check-ins sent to hotel housekeepers, restaurant managers, gym supervisors and aged care facility managers after a set number of cycles. Two-request maximum — commercial clients don’t want constant nagging. Happy contacts are directed to your Google Business Profile, unhappy feedback comes to you privately so you can fix the issue before it becomes a lost account. Builds the kind of verified B2B reviews that win new commercial tenders.
Invoice & Payment Chaser
3-stage commercial payment chaser: friendly Day 3 nudge, overdue Day 7 reminder, final Day 14 escalation to your accounts contact. Tuned for 30-day B2B account terms (hotel groups, body corporate, aged care networks, franchise chains) — not instant-pay tradie model. Syncs with Xero so paid invoices drop off automatically, and handles statement-based billing where multiple invoices age together. Keeps cash flow healthy without burning the client relationship.
Commercial Account Check-In
Automated B2B reactivation for lapsed commercial accounts at 30, 60 and 90 days without a pickup or delivery — “we haven’t seen your linen come through in a while, everything OK?” Catches accounts that have silently switched providers, paused over seasonal shutdowns, or simply fallen off the schedule. Also runs contract renewal reminders ahead of annual review dates and keeps par-level commitments front of mind for hotel and healthcare contacts. Your single biggest source of recovered revenue in commercial linen.
Compliance & Driver Tracking
Weekly alerts for AS/NZS 4146 healthcare linen processing accreditation, public liability insurance, workers compensation (WorkCover), WHS, chemical handling (detergent and sanitiser SDS), trade waste / water discharge licence, driver licences, commercial vehicle registration and insurance, CTP, Chain of Responsibility (CoR) obligations, forklift tickets, first aid / CPR and washer / dryer / ironer calibration. Linen is compliance-heavy especially if you service healthcare or aged care — this agent makes sure nothing expires on the wrong day.
Social Media Automation
Auto-posts to Facebook, LinkedIn and Google Business Profile 3x per week. Commercial client wins (with permission), industry tips (healthcare linen standards, hotel linen turnaround, restaurant napery care), seasonal reminders (pre-summer tourism stock-up, winter flu demand), fleet and team recognition content. LinkedIn is the primary B2B channel — posts position your business in front of hotel managers, aged care procurement officers and restaurant group owners searching for a reliable commercial laundry partner.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
