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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7, 14 after a new enquiry. Covers general pest treatment (cockroaches, spiders, ants, rodents), termite inspections, pre-purchase timber pest reports, termite barrier installation, fumigation, and commercial pest management. Termite and emergency enquiries (wasp nests, snake, severe infestation) are flagged as priority with faster initial response. Stops automatically when the customer books or declines.
Appointment Reminders
Configurable SMS reminders before every treatment and inspection. Includes preparation instructions — “please cover fish tanks, secure pets, clear access to the perimeter, and plan to vacate the premises for the specified time.” Post-treatment follow-up with re-entry timing, ventilation instructions, and what to expect in the days after treatment. Reduces no-shows and ensures customers are properly prepared.
Google Review Generator
Automated review requests after every treatment and inspection — especially termite inspections, general pest treatments, pre-purchase reports, and barrier installations. Sends a satisfaction check first, then directs happy customers to your Google review link. Unhappy responses go to you privately. Before-and-after pest treatment photos and termite damage documentation are powerful trust-builders for new customers.
Compliance & Certification Tracking
Weekly alerts for Queensland Health Pest Management Technician Licence (5-year renewal), Certificate III in Pest Management, fumigation endorsement, timber pest endorsement, chemical handling certification (ChemCert/ACDC), public liability insurance, workers compensation (WorkCover QLD), first aid, CPR, vehicle registration, equipment calibration (spray rigs, termite detection), and chemical Safety Data Sheets (SDS). Pest control has serious compliance requirements — this agent makes sure nothing expires.
Social Media Automation
Auto-posts to Facebook & Google Business Profile 3x per week. Seasonal pest alerts (cockroach season, spider season, rodent season, mosquito season), termite awareness content, before-and-after treatment results, pest identification tips for homeowners, and client testimonials. Educational pest content builds trust and drives enquiries from Brisbane homeowners who spot pest problems and search for local solutions.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Handles residential treatment invoices, pre-purchase inspection reports, and commercial or property manager accounts on 30-day terms including body corporate quarterly billing. Syncs with Xero so paid invoices are skipped automatically. Keeps cash flow healthy across residential, commercial and inspection work.
Client Reactivation & Warranty System
Dual-purpose outreach combining warranty reminders and client reactivation. Termite inspection clients contacted at 11 months for their annual re-inspection. Termite barrier clients tracked through their 5–8 year warranty with annual check-in reminders. General pest treatment clients contacted at 6, 9 and 12 months as treatment effectiveness fades. Seasonal hooks drive retreatment bookings — cockroach season (Oct–Mar), spider season (Mar–May), rodent season (Jun–Aug). Your biggest source of repeat revenue.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
