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New Patient Enquiry Follow-Up
Automated SMS + email follow-up on Day 3, 7, 14, 21 after a new patient enquiry. Keeps your clinic top-of-mind while prospective patients compare physiotherapists across Brisbane. Mentions GP referral and Medicare EPC pathway. Stops automatically when the patient books or declines.
Appointment Reminders
Configurable SMS reminders before initial assessments, follow-up treatments, post-surgical rehab sessions, clinical Pilates, and group exercise classes. Reduces no-shows and helps patients stay consistent with their recovery.
Google Review Generator
AHPRA-compliant review collection — sends a satisfaction check after positive milestones such as discharge, return to sport, or rehab completion. Routes happy patients to your Google review link. Unhappy responses go to internal feedback. Reviews are never reposted or incentivised.
Compliance & CPD Tracking
Weekly alerts for AHPRA Physiotherapy Board registration renewal, CPD hours (20 per year), professional indemnity insurance, first aid certificate, CPR renewal (annual), public liability insurance, and Blue Card (Working with Children Check).
Social Media Automation
AHPRA-compliant auto-posts to Facebook & Google Business Profile 3x per week. Injury prevention tips, exercise advice, movement education, and seasonal content. No testimonials, no therapeutic claims, no photos needed.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Covers gap payments (Medicare EPC, DVA, WorkCover), private consultation fees, and payment plan instalments. Syncs with Xero so paid invoices are skipped automatically.
Patient Reactivation System
Automated outreach to lapsed patients at 60, 90, and 180 days since their last visit. AHPRA-compliant messaging — “We’re here when you need us” — with a direct rebooking link. Recovers patients who dropped off their rehab program after pain reduced.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
