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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7, 14 after a new enquiry. Covers carpet cleaning quote requests, bond/end-of-lease enquiries from tenants and property managers, upholstery and tile cleaning, and water damage assessments. Faster follow-up than Day 3 start because carpet cleaning clients shop around quickly and book within 24–48 hours. Stops automatically when the customer books or declines.
Appointment Reminders
Configurable SMS reminders before carpet cleaning, upholstery, tile & grout, and rug cleaning appointments. Includes access and preparation instructions — “please move small furniture and breakables off carpeted areas” and parking/access details. Sends a drying time reminder after the clean with aftercare tips. Reduces no-shows and last-minute cancellations.
Google Review Generator
Automated review requests after every job — especially dramatic before-and-after stain removals, pet odour treatments, and bond cleans. Sends a satisfaction check first, then directs happy customers to your Google review link. Unhappy responses go to you privately. Before-and-after photos and testimonials are your most powerful marketing tool — display them everywhere.
Compliance & Certification Tracking
Weekly alerts for IICRC certifications (CCT, WRT, UFT renewal), public liability insurance, workers compensation (WorkCover QLD), first aid certificate, CPR renewal (annual), equipment servicing schedules (truck mount, portable extractors), chemical safety data sheets for cleaning products, and vehicle registration and insurance. No QBCC licence required for carpet cleaning.
Social Media Automation
Auto-posts to Facebook & Google Business Profile 3x per week. Before-and-after carpet transformations (your #1 marketing content), stain removal showcases, seasonal cleaning tips (storm season, spring cleaning, allergy season), pet owner advice, bond cleaning reminders, and client testimonials. Before-and-after photos drive more enquiries than any other content type.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Handles residential outstanding balances and commercial/property manager accounts on 30-day terms. Syncs with Xero so paid invoices are skipped automatically. Keeps your cash flow healthy across both residential and commercial work.
Client Reactivation System
Automated outreach to past customers at 6, 9, and 12 months since their last clean. “Your carpets are due for a professional clean!” Pet owners are flagged for 6-monthly reminders. Includes seasonal hooks (spring cleaning, pre-Christmas, allergy season) and direct rebooking links. Recovers customers who meant to rebook but simply forgot. Your best source of repeat revenue.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
