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New Client Enquiry Follow-Up
Automated SMS + email follow-up on Day 3, 7, 14, 21 after a new client enquiry. Covers treatment bookings, spa package questions, gift voucher purchases, and bridal party enquiries. Keeps your spa top-of-mind while prospective clients compare day spas across Brisbane. Stops automatically when the client books or declines.
Appointment Reminders
Configurable SMS reminders before facials, massages, body treatments, nail appointments, waxing, packages, and group bookings. Also sends gift voucher expiry alerts to holders before their voucher lapses. Reduces no-shows and protects your daily revenue.
Google Review Generator
Automated review requests after treatments, packages, and special occasions. Sends a satisfaction check first, then directs happy clients to your Google review link. Unhappy responses go to you privately for follow-up. Unlike health practitioners, day spas CAN display reviews and testimonials on your website and social media.
Compliance & Certification Tracking
Weekly alerts for Brisbane City Council skin penetration registration, radiation safety licence (laser/IPL), professional indemnity insurance, public liability insurance, first aid certificate, CPR renewal (annual), workers compensation, and beauty therapy qualifications. Also prompts quarterly infection control audits and annual steriliser validation checks.
Social Media Automation
Auto-posts to Facebook, Instagram & Google Business Profile 3x per week. Before-and-after transformations, seasonal promotions (Mother’s Day, Christmas, Valentine’s Day), skincare tips, treatment spotlights, and team features. No restrictions on testimonials or transformation photos — your best marketing tool.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Covers outstanding treatment balances, spa package instalments, membership renewals, and retail product orders. Syncs with Xero so paid invoices are skipped automatically.
Client Reactivation System
Automated outreach to lapsed clients at 30, 60, and 90 days since their last visit. “It’s been a while — time for your next facial?” Includes seasonal hooks (Mother’s Day packages, Christmas pamper deals) and rebooking links. Recovers clients who loved their experience but simply forgot to rebook.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
