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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7, 14 after a new enquiry. Covers regular cleaning quote requests, deep clean enquiries, bond/end-of-lease from tenants and property managers, spring cleaning one-offs, and commercial cleaning enquiries. Faster follow-up than Day 3 start because house cleaning clients shop around quickly and book within 24–48 hours. Stops automatically when the customer books or declines.
Appointment Reminders
Configurable SMS reminders before every cleaning visit — regular cleans, deep cleans, bond cleans, and one-off jobs. Includes access and preparation instructions — “please leave keys in the lockbox, secure pets, and let us know about any special requests.” Recurring clients get a weekly/fortnightly schedule confirmation. Sends a “your home is ready” notification after the clean is complete. Reduces no-shows and last-minute cancellations.
Google Review Generator
Automated review requests after every job — especially first regular cleans, deep cleans, bond cleans, and oven/window add-ons. Sends a satisfaction check first, then directs happy customers to your Google review link. Unhappy responses go to you privately. Before-and-after photos of kitchens, bathrooms, and ovens are your most powerful marketing tool.
Compliance & Certification Tracking
Weekly alerts for public liability insurance, workers compensation (WorkCover QLD), first aid certificate, CPR renewal (annual), National Police Certificate for all staff (working in homes with valuables), Blue Card (if children present), ABN/GST registration, vehicle registration and insurance. No QBCC licence required for house cleaning services.
Social Media Automation
Auto-posts to Facebook & Google Business Profile 3x per week. Before-and-after cleaning transformations (kitchens, bathrooms, ovens — your #1 marketing content), seasonal cleaning tips (spring cleaning, pre-Christmas deep clean, back-to-school), bond cleaning reminders during move-out season, client testimonials, and cleaning hacks. Before-and-after photos drive more enquiries than any other content type.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Handles residential outstanding balances, recurring client weekly/fortnightly billing, and commercial/property manager accounts on 30-day terms. Syncs with Xero so paid invoices are skipped automatically. Keeps your cash flow healthy across residential and commercial work.
Client Reactivation System
Dual-cycle outreach for house cleaning clients. Lapsed recurring clients contacted at 30, 60, and 90 days after cancellation — “We’ve missed you! Ready to restart your regular clean?” One-off deep clean and spring clean clients contacted at 3 and 6 months. Includes seasonal hooks (spring cleaning, pre-Christmas, back-to-school) and direct rebooking links. Recovers clients who cancelled or forgot to rebook.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
