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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7, 14 after a new enquiry. Covers full grooms, puppy first grooms, breed-specific styling, de-matting appointments, wash and dry, cat grooming and anxious or nervous pet consultations. Puppy first groom enquiries are flagged as priority — getting puppies comfortable with grooming early (12–16 weeks) creates a lifetime client. Stops automatically when the client books or declines.
Appointment Reminders
Configurable SMS reminders before every grooming appointment. Includes preparation instructions — “please don’t bathe your pet before the appointment, mention any skin issues or lumps, and bring vaccination certificate.” Behavioural notes for anxious or nervous pets are flagged to the groomer before the session. Pre-appointment add-on suggestions sent 24 hours before — nail trim, teeth brush, de-shedding treatment, ear clean. Post-groom “your pet is ready for pickup” notification with next appointment booking prompt. Reduces no-shows and increases add-on revenue.
Google Review Generator
Automated review requests after every groom — especially dramatic before-and-after transformations, puppy first grooms, de-matting rescues, breed-specific styling and creative grooming. Sends a satisfaction check first, then directs happy clients to your Google review link. Unhappy responses go to you privately. Before-and-after grooming photos are the most powerful marketing content for pet groomers — they go viral on Instagram and drive more bookings from Brisbane pet owners searching for a groomer.
Compliance & Certification Tracking
Weekly alerts for public liability insurance, professional indemnity insurance, workers compensation (WorkCover QLD), first aid certificate, CPR renewal, animal first aid certification, NDGAA or IPG membership renewal, Blue Card (if applicable), ABN/GST registration, vehicle registration and insurance (mobile groomers), grooming equipment servicing (clippers, blades, dryers, grooming tables — quarterly), and product safety data sheets for shampoos, conditioners and flea treatments. Tracks everything a professional Brisbane pet groomer needs.
Social Media Automation
Auto-posts to Facebook, Instagram & Google Business Profile 3–4x per week. Before-and-after grooming transformations (your #1 viral content — especially matted dog rescues), breed styling guides, puppy first groom photos, seasonal tips (summer de-shedding, winter coat care, pre-Christmas groom bookings), grooming care advice for pet owners and client testimonials. Instagram is critical for pet groomers — grooming transformations consistently generate the highest engagement of any pet content. Keeps your business visible to Brisbane pet owners year-round.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Handles per-appointment grooming invoices, grooming package prepayments, multi-pet family discounts and retail product purchases. Syncs with Xero so paid invoices are skipped automatically. Keeps cash flow healthy across walk-in grooms, regular clients and package deals.
Client Reactivation & Rebooking System
Breed-specific grooming cycle reminders based on each pet’s coat type and last groom date. Poodles, Bichons and Shih Tzus reminded at 4–6 weeks. Double-coated breeds (Golden Retrievers, Huskies) at 6–8 weeks. Short-coat breeds (Labradors, Staffies) at 8–12 weeks. Lapsed clients who miss their cycle contacted at 8, 12 and 16 weeks. Multi-pet families get coordinated reminders so all pets are booked together. Seasonal hooks drive bookings — pre-Christmas groom rush, spring de-shedding season, summer short clip specials. Your biggest source of repeat revenue and consistent bookings.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
