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New Enquiry Follow-Up
Automated SMS + email follow-up on Day 1, 3, 7, 14 after a new enquiry. Covers new patient registrations, puppy and kitten first vet visits, dental cleaning enquiries, desexing enquiries, second opinion requests, and specialist referral enquiries. Puppy and kitten first visits are flagged as priority — getting them started on their vaccination schedule (first shot at 6–8 weeks) creates a lifetime client. Stops automatically when the pet owner books or declines.
Appointment Reminders
Configurable SMS reminders before every veterinary appointment. Includes preparation instructions — fasting requirements for surgery and dental procedures (“no food after 10pm the night before”), what to bring for new patients (vaccination history, previous vet records). Post-procedure aftercare SMS with recovery instructions, medication reminders and “when to call us” guidance replaces the need for a separate post-surgical follow-up system. Multi-pet families get coordinated reminders so all pets are booked efficiently. Reduces no-shows and improves clinical outcomes.
Google Review Generator
Automated review requests after positive treatment outcomes — successful surgeries, annual wellness checks, dental cleans, desexing recoveries, emergency saves and long-term condition management. Sends a satisfaction check first, then directs happy pet owners to your Google review link. Unhappy responses go to you privately. Before-and-after dental photos and recovery stories are powerful marketing content for Brisbane veterinary clinics — pet owners trust clinics with strong Google reviews.
Compliance & Certification Tracking
Weekly alerts for Veterinary Surgeons Board of Queensland (VSBQ) registration renewal, CPD hours tracking for vets and vet nurses, controlled substances register audit reminders (Schedule 4 & 8), radiation licence renewal (diagnostic X-ray), public liability insurance, professional indemnity insurance, workers compensation (WorkCover QLD), first aid certificate, CPR renewal, equipment calibration schedules (anaesthesia machines, autoclaves, X-ray units, ultrasound), cold chain storage compliance for vaccines, and biological waste disposal certification. Tracks everything a registered Brisbane veterinary clinic needs.
Social Media Automation
Auto-posts to Facebook, Instagram & Google Business Profile 3–4x per week. Pet health tips and seasonal alerts (tick season awareness for Brisbane spring and summer, heartworm prevention, heatstroke signs), dental month promotions, patient recovery stories with owner permission, new team member introductions, puppy and kitten care guides, senior pet wellness advice and client testimonials. Keeps your veterinary clinic visible to Brisbane pet owners searching for a trusted local vet year-round.
Payment Reminder System
3-stage payment reminder system: friendly nudge on Day 3, overdue notice on Day 7, final reminder on Day 14. Handles per-visit consultation and treatment invoices, surgery and dental payment plans, multi-pet family accounts and retail product purchases (food, medication, parasite prevention). Syncs with Xero so paid invoices are skipped automatically. Keeps cash flow healthy across consultations, procedures, retail and payment plan arrangements.
Patient Recall & Reactivation
Vaccination recall reminders based on each pet’s species and last vaccination date — dogs due for C3/C5 annually, cats due for F3/F4 annually, puppies and kittens due for their 3-shot series at 6–8, 10–12 and 14–16 weeks. Senior pet wellness reminders every 6 months for dogs aged 7+ and cats aged 10+. Dental check reminders 12 months after last dental procedure. Parasite prevention renewal reminders when monthly treatments are due to lapse. Lapsed patients contacted at 6, 12 and 18 months. Multi-pet families get coordinated reminders. Seasonal hooks drive bookings — tick season awareness, dental health month, pre-summer parasite checks. Your most consistent source of repeat bookings and preventive care compliance.
Custom
AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
