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New Enquiry & Learner Follow-Up
Automated SMS + email reply to every new enquiry with parent vs learner detection. Parents receive messages about cost, safety, lesson structure and progress reporting. Adult learners receive messages about flexibility, test prep timelines and overseas licence conversion where relevant. Day 1, 3, 7 and 14 follow-up cadence with the first lesson booking link included. Stops automatically when the first lesson is booked or the enquirer opts out.
Lesson Reminders & Reschedule
Day-before SMS with pickup address and lesson focus area, on-the-day T-2 hour nudge, and post-lesson auto-book-next prompt. Under-18 learners automatically copy the parent. Handles cancellations and reschedules via SMS reply with tap-to-book slots, applies your cancellation fee policy, and can offer the cancelled slot to the 3 nearest waitlist learners within 60 seconds — recovering 30-50% of same-day cancellations.
Post-Test Review & Google Reviews
The highest-value agent in the system. When you mark a pass, a warm congratulations SMS goes out 60 minutes later (the emotional peak window), followed 5 minutes later by the Google review ask framed as “would mean the world to us.” One gentle nudge at 2 days if no review, then stop — never more than two asks. Fails are handled with a supportive 3-hour-later message and a retest prep package offer. NEVER asks for a Google review after a fail.
Lesson Package Invoice & Payment Chaser
3-stage payment reminders on Day 3, 7 and 14 for lesson package invoices. Warm tone — parents are usually forgetful, not avoiding — with a tap-to-pay Stripe or Square link and instalment split option for invoices over $300. Syncs with Xero so paid invoices drop off automatically, with an instant thank-you SMS when payment lands. Different, longer-grace cadence for corporate fleet training accounts.
Permit Expiry, Reactivation & Post-Licence Upsell
Three jobs in one. (1) Learner permit expiry reminders at 90, 60 and 30 days with the correct state transport authority renewal link. (2) Dormant learner reactivation for anyone who has not booked in 30+ days, with a specific next-slot offer. (3) The hidden revenue goldmine — post-licence upsell sequences at Day 14, 45 and 90 after a pass, offering Defensive Driving, Night Driving, Freeway, Trailer Towing and Overseas-to-AU refresher packages.
Compliance & Instructor Document Tracking
Weekly alerts for everything due in the next 30, 60 or 90 days. Instructor items: Driving Instructor Authority or accreditation renewals (state-specific), Cert IV TAE, First Aid and CPR, Working With Children Check, police checks and medical clearance where applicable. Vehicle items: rego, dual-control inspection, comprehensive motor insurance, public liability and L-plate signage compliance. Critical overdue items are escalated daily until actioned.
Social Media Automation
Auto-drafts three times a week to Facebook, Instagram and Google Business Profile. Content pillars: pass celebrations (with learner consent and first name only), test day tips (parallel parking, roundabouts, hazard perception, common fail reasons), seasonal pushes (Jan-Feb teen intake, winter night-driving, wet-weather driving), overseas licence conversion tips and behind-the-scenes instructor content. Every post waits for your approval for the first 30 days, then low-risk evergreen categories can auto-publish.
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AI Voice Receptionist
AI-powered phone receptionist answers calls 24/7 in a natural voice. Takes messages, captures caller details, and books appointments on your behalf.
+$130 AUD/month — Includes 500 minutes
Requires business verification by our voice provider (takes 1-2 weeks for approval).
